The process of empowering partners with the knowledge and skills to effectively operate with the CWEX platform. This includes complete transparency of each process and best practices with rapid customer service and problem-solving.
New partners have to pass a strict process to ensure that they are legitimate and can provide clients and investors with the high quality of service that they would expect. We perform regular performance checks on partners to ensure that their performance meets our high standards. However, on rare occasions, contracts with partners may be discontinued if collaborated efforts to restore optimal performance fails to fruit.
Insurance & Storage
We actively source and directly purchase high-quality fine wines from vendors who are not part of our partnership program so that clients have a widest possible selection of fine wine for their perusal.
Whether it is the shipment to from vendor to storage or direct shipment of the asset to the client, we handle the entire process to ensure safe carriage and insured receipt is guaranteed. We have a continuing duty to source the finest and most affordable bonded storage for fine wine through our partner network and in the future, with an in-house storage facility. We manage all insurance requirements of our maintained assets and the client owned assets to safeguard against unforeseen incidents. We regularly audit the stored wines and manage vendors to guarantee the authenticity of wine bottles and the investment value.
We are the central authority for the processing, distribution transfer of blockchain certificates between clients. While the processes are completely transparent, it is highly secure and resistant to external interference.